Last update: October 22, 2025

Welcome to "Penetrating Trauma Special O.P.S." ("we"). Your privacy is of utmost importance to us. This Privacy Policy describes what personal data we collect, how we use and protect it, and your rights regarding it, in compliance with Law 1581 of 2012 of Colombia and other applicable regulations.

1. Data Controller

The entity responsible for processing your personal data is Penetrating Trauma SPECIAL O.P.S. Contact email address for privacy issues: specialops@pentratingtrauma.org

2. What information do we collect?

We collect information to operate our site and manage your access to the product:

• Identification and Contact Information: When you register, make a purchase, or subscribe to our newsletter, we collect your first name, last name, and email address.

• Transaction Information (Non-Financial): When you purchase the eBook, the transaction is processed by a trusted third party (e.g., Shopify, Hotmart, Stripe, PayPal). We do not collect or store your credit card details. We receive payment confirmation, your billing information (name, country, email address), and the information necessary to activate and manage your access from these processors.

• Browsing Data and Cookies: We use cookies (small files in your browser) and similar technologies. These include:

  • Essential Cookies: Necessary for the site to function (e.g., logging in, processing the shopping cart).

  • Analytical Cookies: To understand how users interact with our site (e.g., Google Analytics), which pages are popular, and how to improve the service.

  • You can manage your cookie preferences in your browser settings.

3. How do we use your information?

We use your data for the following purposes:

• To process your purchase and manage your access to the eBook and/or clinical cases.

• To communicate with you about your account, important product updates, and technical support requests.

• To send valuable content and relevant news (marketing), provided we have your explicit consent to do so.

• To analyze and improve the performance and usability of our website.

• To prevent fraud, protect the security of our service, and comply with our legal and tax obligations.

4. Who do we share your information with?

We do not sell, rent, or transfer your personal data to third parties for marketing purposes.

We only share your information with essential service providers that help us operate:

• Payment processors: (e.g., Stripe, PayPal) to securely manage payments.

• Commerce and Hosting Platforms: (e.g., Shopify, Hotmart) to host the product and manage user accounts.

• Analytical tools: (e.g., Google Analytics) to measure site traffic.

• Legal Authorities: If we are required to do so by court order or by law.

5. Data Retention

We will retain your personal data for as long as you maintain an active account with us or as long as necessary to fulfill the purposes described in this policy. We will also retain the additional time required to comply with our legal obligations (e.g., accounting, taxes) and resolve disputes.

6. Your Rights (ARCO Rights)

In accordance with Law 1581 of 2012, you have the right to:

• Access: Find out what personal data we hold about you.

• Update or correct your data if it is inaccurate or incomplete.

• Cancel (Deletion): Request the deletion of your data from our databases, provided that we do not have a legal obligation to retain it.

• Object: Object to the processing of your data for specific purposes, such as direct marketing.

To exercise these rights, please contact us at specialops@pentratingtrauma.org, providing proof of your identity.

7. Data Security

We are committed to protecting your information through appropriate technical and organizational security measures to prevent unauthorized access, alteration, disclosure, or destruction of your data.

8. Changes to the Policy

We may update this Privacy Policy periodically. The most recent version will always be available on this page, with the date of the "Last update."